FAQ
1. What are your shipping options and delivery times?
We ship from our warehouse in the United States to all 50 states.
- Express Shipping: 3–6 business days – $20
- Free Shipping: 7–14 business days – $0
- Free Standard Shipping: 7–14 business days – $0
- Standard Shipping: 7–14 business days – $10
Orders are typically processed and shipped within 1–2 business days.
2. Do you offer free shipping?
Yes! We offer Free Shipping (7–14 business days) on qualifying orders. The shipping cost will be clearly shown at checkout.
3. How long will it take to receive my order?
Most customers receive their orders within 7–14 business days with standard or free shipping. Choose Express Shipping if you need it faster.
4. What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in original packaging, and in new condition. Customers are responsible for return shipping costs. Refunds will be processed after inspection.
5. Are your decorations suitable for different occasions?
Yes. We offer decorations for birthdays, weddings, baby showers, holidays, graduations, and many other celebrations.
6. Are the balloons helium compatible?
Yes. Most of our balloons can be filled with helium for floating displays. Latex balloons are also available.
7. Are the products easy to set up?
Yes. Most decorations come with simple instructions and are designed for quick, hassle-free setup.
8. Are they suitable for indoor and outdoor use?
Many items are suitable for both. Please check the product description for outdoor recommendations.
9. Are the materials high quality?
Yes. We use vibrant, durable materials that hold up well during parties.
10. Do you offer complete party kits?
Yes. We have themed party kits that include decorations, tableware, and accessories for easy planning.
11. Are the decorations safe for children?
Yes. All products meet safety standards and are suitable for family celebrations.
12. Do you ship internationally?
Currently, we only ship within the United States.
13. How can I track my order?
You will receive a tracking number via email once your order ships. You can also track your order in your account under “Order History”.
14. What if my decorations arrive damaged?
Please contact us within 48 hours with clear photos. We will quickly arrange a replacement or full refund.
15. Can I cancel my order?
Yes, you can cancel your order if it has not yet been processed or shipped. Please contact us as soon as possible.